You will eventually be empowered.



Can't Download:
Downloading problems can be caused by modem , service providers and the settings on your system. If you normally have no problems downloading files of all sizes then contact us at: tech@pixound.com. Often download problems are caused by double-clicking on the link thus confusing the server with two requests. Just click once.

Can't Unstuff or Unzip:
After downloading, you need to decompress the file. Mac users can download Bin Hex and MacBinary and Stuffit Expander from many ftp sites. We find Stuffit works well with Netscape. These tools will allow you to extract the plug-in file. Windows users can use the shareware utility, WinZip.

Plug-in Doesn't Show Up in Netscape or Explorer "About Plug-ins":
Make sure you have not renamed any files and that you have the plug-in inside the plugin folder which resides in the Netscape or Internet Explorer application folder.

Get Message "This URL contains an illegal or damaged Pixound enabler":
Often this is caused by not having the exact URL name that matches the .pxd file on the site. For instance: pixound.com will get you to our site but only www.pixound.com will get you to the site and enable the plug-in.

Get Message "This plug-in has expired":
Download a new one.

No Music:
First make sure your sound is all turned on in control panels, stereos, etc. Check all cabling and connections for integrity. Then make sure you have enough memory allocated to you Netscape. We recommend adding a Meg or 2 to the current setting in Get Info. This problem is often caused by not having your system configured properly or by outdated operating systems. Mac plug-ins are made for System 7 or later with Quicktime 2.x and Quicktime Musical Instruments and the Sound Manager Extensions in place. Make sure that you reboot after installing these items. The Windows plug-in was designed for Win32 systems including Windows95 and WindowsNT with MIDI support.

Broken plug-in icon:
If you see a message or an icon which shows a broken plug-in, notify the webmaster that they need to properly configure their server for the pixound MIME type. Send them to the server info section of this site for further instructions.


MAC OS

WINDOWS 95

e-mail: tech@pixound.com
marketing@pixound.com


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