Can't Download:
Downloading problems can be caused by modem ,
service providers and the settings on your system.
If you normally have no problems downloading files
of all sizes then contact us at: tech@pixound.com.
Often download problems are caused by
double-clicking on the link thus confusing the
server with two requests. Just click once.
Can't Unstuff or Unzip:
After downloading, you need to decompress the file.
Mac users can download Bin Hex and MacBinary and
Stuffit Expander from many ftp sites. We find
Stuffit works well with Netscape. These tools will
allow you to extract the plug-in file. Windows
users can use the shareware utility, WinZip.
Plug-in Doesn't Show Up in Netscape or Explorer "About
Plug-ins":
Make sure you have not renamed any files and that
you have the plug-in inside the plugin folder which
resides in the Netscape or Internet Explorer application folder.
Get Message "This URL contains an illegal or
damaged Pixound enabler":
Often this is caused by not having the exact URL
name that matches the .pxd file on the site. For
instance: pixound.com will get you to our site but
only www.pixound.com will get you to the site and
enable the plug-in.
Get Message "This plug-in has
expired":
Download a new one.
No Music:
First make sure your sound is all turned on in
control panels, stereos, etc. Check all cabling and
connections for integrity. Then make sure you have
enough memory allocated to you Netscape. We
recommend adding a Meg or 2 to the current setting
in Get Info. This problem is often caused by not
having your system configured properly or by
outdated operating systems. Mac plug-ins are made
for System 7 or later with Quicktime 2.x and
Quicktime Musical Instruments and the Sound Manager
Extensions in place. Make sure that you reboot
after installing these items. The Windows plug-in
was designed for Win32 systems including Windows95
and WindowsNT with MIDI support.
Broken plug-in icon:
If you see a message or an icon which shows a broken plug-in, notify the webmaster that they need to properly configure their server for the pixound MIME type. Send them to the
server info
section of this site for further instructions.