THIS DOCUMENT IS NOT A CONTRACT, LICENSE AGREEMENT OR LEGALLY BINDING IN ANY WAY. Hello, this is an open letter from Alex St. John, CEO of WildTangent Inc. This file is for the benefit of folks out there who may have missed the WildTangent privacy statement when they installed our product, and later discovered that our Web Driver updates itself automatically. If you are worried about what kind of information our product is collecting and reporting to us, or delivering to your computer, please check out the privacy statement on our web site at www.wildtangent.com. We are not "big brother" or a Trojan horse, we have the utmost respect for your privacy, we don't know who you are unless you tell us, and our updater has essentially no impact on your computers performance. WildTangent is working very hard to pioneer game and multimedia content delivery over the Internet, but there are two enormous challenges associated with this problem that our updater resolves. 1) Support: DirectX drivers, which we depend on, are frequently broken or unstable. Support problems associated with DirectX drivers are typically 3-7% for most video game developers. Game developers have large support staffs to deal with these issues but the web developers using our technology will not have the same resources. In order to make it practical to enable web developers to author leading edge multimedia content and deliver it online WildTangent must try to cope with the support problems associated with DirectX. Our updater is part of a sophisticated support automation system that allows us to detect driver problems and fix them automatically.. hopefully before a user ever encounters them. We track system configuration and driver information in an effort to detect problems and fix them before our users ever encounter them in content. 2) Size: Multimedia applications are usually huge. The updater allows us to deliver content users request in idle bandwidth rather than forcing users to wait for a long download. We keep our driver current with new technology using the updater to avoid asking users to take a download hit every time they want to see WildTangent content. We also stream content. If our servers know your system configuration then they can tune the content they are delivering to suit your bandwidth and multimedia capabilities. All of this makes our multimedia content delivery much faster and more reliable. Lastly we track information about how WildTangent content is used. This allows us to bill publishers that are using our technology for commercial applications. This billing mechanism also makes it possible for us to make the technology available to a large community of small content developers for free, while generating revenue from the larger folks who use our technology to make money. We don't know who you are, nor do we try to figure it out unless you want to tell us. We try very hard to make our technology as reliable, responsible and unobtrusive on your machine as possible. An interesting side effect of our effort to be unobtrusive is that some folks think that there is something sneaky going on because we don't plaster our logo all over the desktop or start menu. Our sincere intention here is to avoid cluttering your desktop with stuff you shouldn't have to deal with. That said, the updater can be disabled at anytime from the WildTangent control panel applet. If you found this file and have any questions about its contents, please email us at info@wildtangent.com. I hope this letter has successfully addressed any concerns we may have raised, and I hope you will continue to enjoy our content. If you are computer savvy, then you may be interested in learning how to create WildTangent content yourself. Our FREE SDK can be found in the developer section of our web site at www.wildtangent.com. Sincerely, Alex St. John President & CEO WildTangent Inc.